Refund Policy

Paid plans are billed monthly in advance. You can cancel at any time, and cancellation takes effect at the end of your current billing period. You keep access to paid features until then, and you will not be charged again.

Except as described below or required by law, fees already paid for the current billing period are not refunded, including for partial months or unused usage allowance.

Overage charges are based on usage you have already consumed, so they are not refundable unless they result from a billing error on our side.

If you are a consumer in the European Union, you have the right to withdraw from a new subscription within 14 days of purchase without giving a reason. To withdraw, email us a clear statement of your decision within that period.

If you asked us to start providing the services during the withdrawal period, we will refund the amount you paid minus a proportionate amount for the services provided up to the moment you told us you were withdrawing.

This right applies to consumers only. It does not apply to purchases made by businesses.

• Duplicate charges or other billing errors on our side — please report them within 30 days of the charge.
• If we terminate or discontinue a paid service for reasons other than your breach of our terms, we refund prepaid fees for the unused period.

Free services, such as the Reservoir archive, and free trial periods are not charged, so no refund applies. If a trial converts to a paid plan, this policy applies from the first payment.

If your plan or a separate written agreement includes a service level commitment, credits for missed service levels are handled as described in that agreement.

Email data@hydromancer.xyz with the email address on your account and the invoice or charge in question. We aim to respond within 5 business days. Approved refunds are issued to the original payment method within 14 days.